Refund policy

Returns & Refunds Policy

We have a 14-day return policy for damaged or incorrect items. Since all our products are custom-printed on demand, we handle returns differently from traditional retailers.

Damages and incorrect items Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. Email us at brian@thinkingepic.com with a photo of the issue. We will arrange a free reprint or full refund — you do not need to send the item back.

Custom-printed items Because our products are made to order and personalised, we are unable to accept returns or exchanges for change of mind. This is permitted under EU Consumer Rights Directive Article 16(c), which excludes custom-made goods from the standard right of withdrawal — provided this is clearly communicated before purchase.

European Union — 14-day cooling-off period For EU customers, please note that the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. Our print-on-demand products fall under this exemption. However, we will always make it right if your item arrives damaged or incorrect.

Refunds Once your refund is approved, it will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at brian@thinkingepic.com.

Contact For any questions: brian@thinkingepic.com